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How scammers use order problems against you

Security · Published November 10, 2026 · 1 min read · By Digi Advisor Help

Scammers know that people with a problem are looking for help, so they pose as help.

Script 1: the unexpected call

Someone calls about a problem with an order. Hang up and check the shop’s app yourself.

Script 2: the urgent text

A message says your account will close unless you click. Do not click. Open the app instead.

Script 3: the helpful stranger online

A comment or message offers to fix your refund for a fee paid in gift cards or crypto. Never pay that way.

Real help never asks for passwords or one-time codes.

Independent guidance. Digi Advisor Help is not Temu. This article is general information, and we cannot make decisions about your orders.