Refund or replacement? Choosing what to ask for

Knowing what you want makes the request clearer and faster.

Ask for a refund when

• You no longer need the item.
• The delay has made the item pointless.

Ask for a replacement when

• You still want the item and the problem is a one-off defect or error.

Ask for an update when

• The order is delayed but still inside its window.

State your choice in one sentence, then give the facts that support it.