The five-minute evidence kit for any order problem

Evidence is easiest to collect when nothing is wrong yet.

At purchase

• Screenshot the product page, including options chosen.
• Screenshot the checkout summary.

On arrival

• Photograph the package before opening.
• Photograph the item and any labels.

If there is a problem

• Screenshot the order status and tracking.
• Save every message.

Name the files with the order number and keep them together.