Digi Advisor Help is an independent advisory service for people with a problem on a Temu order. Our advisors talk to you by phone, explain where you stand and help you prepare. Temu remains the only party that can decide anything about your order.
What an advisory call includes
- An unhurried conversation about what happened.
- A clear explanation of what it means.
- Your options, ranked from simplest to last resort.
- Help writing a short request and selecting evidence.
- Follow-up calls about the same problem.
Subjects we advise on
Delays and tracking, deliveries marked complete but not received, partial deliveries, damaged or wrong items, refund timing, returns, charges and holds, promo codes and credits, account access, order changes and cancellations, and app or checkout problems.
Availability
Advisors answer 24 hours a day, 7 days a week. Prefer to be called? Use the form on the contact page.
Fees
If a fee applies, you are told the price before you agree. We do not charge without your clear consent.
[Add your actual price list here, for example: first call, follow-up call, and what each includes.]
What advisors cannot do
- Approve refunds, replacements or changes.
- View or log in to your account.
- Ask for passwords, codes or full card numbers.
- Guarantee any outcome.