Your First Call

Never used a service like ours? Here is what to expect, step by step.

Before you dial

Have your Temu order number to hand. A screenshot of the order page and a few photos, if an item is the problem, make the call faster. The checklist on the Temu support page keeps count.

The opening

An advisor answers and asks for your order number and a brief description. You can add detail as you go.

The middle

The advisor asks a few clarifying questions, explains what your situation means and sets out the options in order.

The close

Together you word a short request and decide what to attach. You leave knowing your next step.

Afterwards

You send the request to Temu yourself. If the situation changes, ring again. There is no limit on follow-up calls about the same problem.